Privacy Policy

Last updated: October 2026

English Paradise Kids is an educational project operated by Associació Ponts de Llum, a non-profit association established in Spain.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit English Paradise Kids, purchase our digital educational resources, contact us or otherwise interact with our website.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Associació Ponts de Llum
Operating the educational project English Paradise Kids

Tax Identification Number (NIF): G26608455
Registered address: C-PUIGMAL 29 17006 (GIRONA)
Spain
Email: info@englishparadisekids.com
Website: englishparadisekids.com

2. What Personal Data We Collect

Depending on how you use our website, we may collect information such as:

Your first and last name.
Your email address.
Billing information necessary to process your order.
Information relating to your purchases and digital downloads.
Communications you send to us.
Technical information such as IP address, browser type, device information and website activity.
Cookie and analytics information where you have provided the required consent.
Any information you voluntarily provide through forms on our website.

We only request information that is reasonably necessary for the relevant purpose.

3. Why We Process Your Personal Data

We may process your personal information to:

Process and manage purchases of our educational resources.
Provide access to purchased digital products.
Send order confirmations, receipts and essential transactional communications.
Respond to questions, requests or customer support enquiries.
Manage refunds or payment-related issues where applicable.
Maintain the security and proper operation of our website.
Comply with accounting, tax and other legal obligations.
Understand how visitors use our website and improve our services, where analytics consent has been provided.
Send marketing communications where you have specifically agreed to receive them.

We will not use your personal information for purposes incompatible with those described in this Privacy Policy unless permitted or required by law.

4. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Performance of a contract: when processing is necessary to complete your purchase and provide the digital product you ordered.

Legal obligation: when we are required to retain or process certain information for accounting, tax or other legal purposes.

Consent: for optional activities such as certain cookies, analytics technologies or marketing communications where consent is required.

Legitimate interests: where processing is necessary for legitimate purposes such as protecting our website, preventing misuse, responding to communications or maintaining the security of our services, provided that those interests do not override your rights and freedoms.

Where processing is based on consent, you may withdraw your consent at any time.

5. Purchases and Payments

English Paradise Kids sells downloadable digital educational resources.

Our website uses WooCommerce to manage the online store.

Payments may be processed through WooPayments and the payment providers and financial infrastructure used by that service.

We do not need to receive or store your complete payment-card details in order to process your purchase. Payment information is handled by the relevant payment service providers in accordance with their own security and privacy requirements.

Certain transaction information may nevertheless be retained when necessary for order administration, accounting, fraud prevention, refunds, disputes or compliance with legal obligations.

6. Digital Downloads

When you purchase one of our downloadable resources, we may process information necessary to:

Record your order.
Confirm payment.
Provide access to the purchased file.
Send transactional emails.
Manage download permissions.
Provide customer support.
Maintain records required for accounting and legal purposes.

Purchase information may be retained for the period required under applicable legislation.

7. Service Providers

We use third-party service providers where necessary to operate English Paradise Kids.

These may include providers of:

Website hosting.
WordPress and WooCommerce infrastructure.
Payment processing.
Email delivery.
Website security and maintenance.
Analytics.
Cookie consent management.
Accounting or professional services.
Cloud or technical infrastructure.

These providers may process personal information only to the extent necessary to provide their services and subject to the applicable data-protection requirements.

We do not sell your personal data.

8. Cookies and Similar Technologies

English Paradise Kids may use cookies and similar technologies necessary for the operation of the website and online store.

These may include cookies required for:

Website functionality.
Shopping and checkout.
Security.
Payment processing.
Remembering privacy preferences.

We may also use optional analytics or marketing technologies.

Where required by applicable law, non-essential cookies will not be activated until you have provided your consent.

You will be able to accept, reject or manage optional cookies through our cookie consent system.

Further information will be available in our Cookie Policy.

9. Analytics

We may use analytics services, including Google Analytics 4, to understand how visitors interact with English Paradise Kids.

Where consent is legally required, analytics technologies will only be activated after the user has provided the appropriate consent.

Analytics information may include data such as pages visited, approximate location derived from technical information, device and browser information, interactions with the website and traffic sources.

We use this information to understand website performance and improve our educational resources and customer experience.

10. International Data Transfers

Some of the technology providers used by English Paradise Kids may operate outside the European Economic Area or process information using infrastructure located in other countries.

Where personal data is transferred internationally, we will seek to ensure that appropriate safeguards required by applicable data-protection legislation are used.

These may include adequacy decisions, Standard Contractual Clauses or other legally recognised transfer mechanisms.

11. How Long We Keep Your Data

We retain personal information only for as long as necessary for the purpose for which it was collected and for any additional period required by law.

For example:

Order and accounting information may be retained for the periods required by applicable tax, accounting and commercial legislation.

Customer communications may be retained for as long as necessary to resolve the request and protect legitimate legal interests.

Marketing information may be retained until you unsubscribe or withdraw your consent, subject to any legally required records.

Cookie and analytics information is retained according to the settings and retention periods applicable to the relevant technology.

When information is no longer required, it will be deleted, anonymised or securely retained where continued storage is legally required.

12. Your Data Protection Rights

Under applicable data-protection legislation, including the General Data Protection Regulation (GDPR), you may have the right to:

Access your personal data.
Request correction of inaccurate information.
Request deletion of your personal data where legally applicable.
Request restriction of processing.
Object to certain processing.
Request portability of your data where applicable.
Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact:

info@englishparadisekids.com

We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with the competent data-protection supervisory authority. In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).

13. Children’s Privacy

English Paradise Kids creates educational materials intended for children, parents, teachers and educators.

However, our online store, checkout and payment services are intended to be used by adults.

Our educational resources being designed for children does not mean that we intentionally collect personal information directly from children through the purchasing process.

We do not knowingly request children to provide payment information or create purchasing relationships with us.

If we become aware that personal information from a child has been collected improperly, we will take appropriate steps in accordance with applicable law.

14. Email and Marketing Communications

We may send emails that are necessary to fulfil your purchase, such as order confirmations, download information or important customer-service communications.

These transactional communications are different from marketing communications.

We will only send promotional emails where we have an appropriate legal basis to do so.

Where marketing is based on consent, you may unsubscribe at any time using the unsubscribe mechanism included in the communication or by contacting us.

15. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can guarantee absolute security.

We periodically review the services and measures used to protect the information processed through English Paradise Kids.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

17. Automated Decision-Making

English Paradise Kids does not currently use personal information to make decisions producing legal or similarly significant effects solely through automated processing.

If this changes, this Privacy Policy will be updated where required.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology providers or legal obligations change.

The latest version will always be published on this page with the corresponding update date.

19. Contact

For questions regarding this Privacy Policy or the processing of your personal information, please contact:

Associació Ponts de Llum
English Paradise Kids

Email: info@englishparadisekids.com
Registered address: C-Puigmal 29 17006 (Girona)
NIF: G26608455
Spain